Privacy Policy
Effective Date: June 2026
At Second Life Veterinary Hospital ("we", "us", or "our"), accessible from Waves Factory Street, Hanjarwal Multan Road, Lahore, we prioritize the privacy and security of our clients' and their pets' data. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the laws of the Islamic Republic of Pakistan, including the Prevention of Electronic Crimes Act (PECA) 2016 and applicable data protection regulations.
1. Information We Collect
When you use our website, book an appointment, or use our AI advisory services, we may collect the following:
- Personal Identification Data: Your name, phone number, and email address.
- Pet Medical Data: Information regarding your pet's health, species, age, and medical history.
- Technical Data: IP addresses, browser types, and standard web analytics data to improve our services.
2. How We Use Your Information
We process your data exclusively for the following purposes:
- To facilitate veterinary appointments and provide accurate medical care for your pets.
- To maintain official clinical records as required by standard veterinary practices.
- To communicate with you regarding appointments, emergencies, or health updates.
- To operate and improve our AI advisory tools (note: conversations with the AI advisor are monitored for quality assurance and training).
3. Data Security and Storage
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, in compliance with Chapter II of PECA 2016 regarding unauthorized access to data. Your data is stored securely on encrypted cloud databases (Supabase) and is only accessible by authorized clinic personnel.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. Your data may only be disclosed if required by law enforcement agencies in Pakistan under a lawful order, or to necessary third-party service providers (e.g., hosting services, secure database providers) who are bound by strict confidentiality agreements.
5. Your Rights
You have the right to request access to, correction of, or deletion of your personal data stored by our clinic. To exercise these rights, please contact us directly.
6. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:
Second Life Veterinary Hospital
Waves Factory Street, Hanjarwal Multan Road, Lahore, Pakistan
Phone: 0323-4367328
Email: secondlifevets@gmail.com